Vacuums - The Brushroll does not rotate
Issue
- My vacuum’s brush roll isn’t spinning
- The brush on my vacuum won’t rotate.
- My vacuum’s brush roll isn’t/stopped turning.
- My vacuum’s brush roll doesn’t move.
Applies to
- EHVS35H2AQ
- EHVS35P2AI
- EHVS35S2AD
- EHVS75S1AO
- EHVS75W1AY
- EHVS85H3AD
- EHVS85P3AG
- EHVS85S3AU
- EHVS85W3AM
Solution
If the brush roll of your vacuum unit stops rotating, you may check these:
- Brush roll stops when user detaches the previous nozzle & changes to another nozzle while the vacuum cleaner is still on. This is a protection mode. If this is the case, just turn off cleaner and re-start "ON" button to activate the brush roll spinning.
- Another thing to check is if the floor nozzle not properly attached to the cleaner. Make sure to attach the floor nozzle properly so the button locks it in place.
- For brush roll cleaning guide, please refer to your use and care guide.
IF YOU WERE UNABLE TO RESOLVE YOUR ISSUE
- For units installed within the past 30 days, please refer back to your installer to resolve this issue.
- For units installed after 30 days please contact us to schedule service.