My vacuum isn’t charging.
My vacuum won’t charge, and the display shows nothing.
There’s no charging light on my vacuum.
My vacuum’s charging light isn’t coming on.
My vacuum won’t charge, and there’s no light or display.

Question

Accepted Answer

If your vacuum is not charging or does not indicate that it is charging, here are a few things to check:

Charger plug may not be properly plugged in. Make sure that the charger plug is connected to charging stand socket, and charging adapter is plugged into a working wall socket.
Product may not be placed correctly in the charging stand. Try checking if the connectors from the back of the main unit are connected to the charging stand.
Charging will not occur if room temperature is below 41°F or over 95°F to protect the battery and electronics. You have to store/charge the vacuum indoor and in a room temperature between 41 - 95°F.
If the hand unit display is dark and all LED are off after battery pack is fully charged, you just have to take out the cleaner from the charging stand, press the on/off button or +/- speed button to view Battery level indication. Afterwards, you may put the cleaner back into the charging stand.
Some units have removeable batteries. If the battery of your unit is removeable, you may also purchase a replacement battery.

For units installed within the past 30 days, please refer back to your installer to resolve this issue.
For units installed after 30 days please contact us to schedule service.