Check to ensure all shipping materials have been removed. (Ex. check for Styrofoam underneath the unit and for shipping bolts).
Ensure that the unit is level.
Floors must be leveled and solid. It is recommended to not place units on carpet, loose plywood, and surfaces that are not stable.
If the unit is stacked, please check:
The stacking kit is properly installed.
The feet on the washer/dryer are completely screwed in.
All brackets are screwed tight.
Secure the drain hoses with zip ties to keep them from slapping or rubbing.
Common Noises and Descriptions:
Beep (one single beep)
Occurs if changes are attempted after the cycle starts and is followed by flashing lights.
Clicks
Door Locking, Water Valves Opening
Double Clicking Sound
This is a normal sound, when the lid lock becomes engaged or disengaged.
Gurgling / Bubbling
Draining
High Pitch Jet Engine
Unit Spinning
Humming
This can be caused by the water valve.
Make sure the water turned on flowing.
Knocking
Drain hose in unsecured and hitting the back of the unit.
Secure the drain hose with zip ties.
Low Humming
Drain Pump in use
Rattling or Clanking
Rattling and clanking can also be caused by loose or foreign objects such as coins in the washer drum.
Try to run an empty cycle to see if the sound continues.
Check for belt buckles or other fasteners on clothing items being washed that may cause rattling or clanking sounds.
Note: Fasten these items or turn your clothing inside out to reduce sounds.
Thumping Sound
Heavier loads may occasionally cause a thumping sound at the beginning of the spin cycle. NOTE: Double check to make sure the shipping bolts have been removed
Vibrating or Shaking
May have an unbalanced load of laundry.
The load may be off balance.
Turn the power off and wait for the lid to unlock.
Redistribute the clothes evenly in the washer.
If the load remains out of balance, simply add one or two similar items to the load – especially if it’s a smaller load - and restart the washer.
The unit may not be leveled.
The washer needs to be resting firmly on the floor.
Check to ensure it is level (both front to back and side to side), with each washer leg placed solidly on the floor.
You can adjust the leveling legs by simply turning the legs slightly in or out until the washer is firmly on the floor, then tight the lock nuts.
Leveling legs should not extend more than ½ inch below the washer bottom.
Water Rushing
Water Filling
IF YOU WERE UNABLE TO RESOLVE YOUR ISSUE
For units installed within the past 30 days, please refer back to your installer to resolve this issue.
For units installed after 30 days please contact us to schedule service.